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Forum Romania Inedit / Tech Support / laptop toshiba-blue screen Moderat de locust, maharet
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mihaibgs
Membru Senior

Inregistrat: acum 18 ani
Salut, am un laptop cumparat din Metro in anul 2008 am mai avut probleme cu el:  , din pacate mi-a expirat garantia si de cateva zile am probleme cu el.
Am instalat xp cu sp2,sp3 si dupa ce termina instalarea imi apare msg "Windows  Explorer has encountered a problem and needs to close" apare bluescreen 1 sec si isi da restart. Astazi am instalat windows7 si dupa ce a terminat de instalat am dat click pe my computer si am vrut sa intru in partitia C si primesc urmatorul bluescreen:

  Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7600.2.0.0.256.48
  Locale ID:    1033

Additional information about the problem:
  BCCode:    f4
  BCP1:    00000003
  BCP2:    85A2BD40
  BCP3:    85A2BEAC
  BCP4:    82A6BD50
  OS Version:    6_1_7600
  Service Pack:    0_0
  Product:    256_1

Files that help describe the problem:
  C:\Windows\Minidump\022710-21091-01.dmp
  C:\Users\Roxy\AppData\Local\Temp\WER-48375-0.sysdata.xml

Read our privacy statement online:


If the online privacy statement is not available, please read our privacy statement offline:
  C:\Windows\system32\en-US\erofflps.txt

Atasez si fisierul ce se afla in C:\Windows\Minidump\022710-21091-01.dmp


later edit: peste 30 min de functionare am primit alt bluescreen:
Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.1.7600.2.0.0.256.48
  Locale ID:    1033

Additional information about the problem:
  BCCode:    a
  BCP1:    00000029
  BCP2:    00000002
  BCP3:    00000001
  BCP4:    828840E9
  OS Version:    6_1_7600
  Service Pack:    0_0
  Product:    256_1

Files that help describe the problem:
  C:\Windows\Minidump\022710-26161-01.dmp
  C:\Users\Roxy\AppData\Local\Temp\WER-35115-0.sysdata.xml
Atasez si fisierul ce se afla in C:\Windows\Minidump\022710-26161-01.dmp

Modificat de mihaibgs (acum 14 ani)


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pus acum 14 ani
   
PaRaD0X
MEMBRU DE BAZA

Inregistrat: acum 14 ani
Hmm , s-ar putea sa ai o problema de montare ( de cand l-ai luat , si ma refer la hard ) s-au ti s-a stricat de curand HArdul , dar cel mai probabil de la el este , incearca si uitateprin BIOS 

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pus acum 14 ani
   
mihaibgs
Membru Senior

Inregistrat: acum 18 ani
am rulat memtest86 si nu are nici o eroare la rami si pt hard-disk am folosit HdtunePro 4.01 -> nici un sector damaged
    ..de la ce sa fie oare pb..helpp


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pus acum 14 ani
   
PaRaD0X
MEMBRU DE BAZA

Inregistrat: acum 14 ani
Atunci nu stiu , o fii de la BIOS , incearca sa il resetezi ... Opsss , sorry , nsh cum il resetezi , eu la PC scot bateria il las asa putin si gata 

EDIT : , uite mi-am luat si eu un niste trucuri si am gasit asta poate te ajuta ( spui daca vrei sa ti-o traduc in romana ) : 10 reasons why PCs crash U must Know

Fatal error: the system has become unstable or is busy," it says. "Enter to return to Windows or press Control-Alt-Delete to restart your computer. If you do this you will lose any unsaved information in all open applications."

You have just been struck by the Blue Screen of Death. Anyone who uses Mcft Windows will be familiar with this. What can you do? More importantly, how can you prevent it happening?

1 Hardware conflict

The number one reason why Windows crashes is hardware conflict. Each hardware device communicates to other devices through an interrupt request channel (IRQ). These are supposed to be unique for each device.

For example, a printer usually connects internally on IRQ 7. The keyboard usually uses IRQ 1 and the floppy disk drive IRQ 6. Each device will try to hog a single IRQ for itself.

If there are a lot of devices, or if they are not installed properly, two of them may end up sharing the same IRQ number. When the user tries to use both devices at the same time, a crash can happen. The way to check if your computer has a hardware conflict is through the following route:

* Start-Settings-Control Panel-System-Device Manager.

Often if a device has a problem a yellow '!' appears next to its description in the Device Manager. Highlight Computer (in the Device Manager) and press Properties to see the IRQ numbers used by your computer. If the IRQ number appears twice, two devices may be using it.

Sometimes a device might share an IRQ with something described as 'IRQ holder for PCI steering'. This can be ignored. The best way to fix this problem is to remove the problem device and reinstall it.

Sometimes you may have to find more recent drivers on the internet to make the device function properly. A good resource is. If the device is a soundcard, or a modem, it can often be fixed by moving it to a different slot on the motherboard (be careful about opening your computer, as you may void the warranty).

When working inside a computer you should switch it off, unplug the mains lead and touch an unpainted metal surface to discharge any static electricity.

To be fair to Mcft, the problem with IRQ numbers is not of its making. It is a legacy problem going back to the first PC designs using the IBM 8086 chip. Initially there were only eight IRQs. Today there are 16 IRQs in a PC. It is easy to run out of them. There are plans to increase the number of IRQs in future designs.

2 Bad Ram

Ram (random-access memory) problems might bring on the blue screen of death with a message saying Fatal Exception Error. A fatal error indicates a serious hardware problem. Sometimes it may mean a part is damaged and will need replacing.

But a fatal error caused by Ram might be caused by a mismatch of chips. For example, mixing 70-nanosecond (70ns) Ram with 60ns Ram will usually force the computer to run all the Ram at the slower speed. This will often crash the machine if the Ram is overworked.

One way around this problem is to enter the BIOS settings and increase the wait state of the Ram. This can make it more stable. Another way to troubleshoot a suspected Ram problem is to rearrange the Ram chips on the motherboard, or take some of them out. Then try to repeat the circumstances that caused the crash. When handling Ram try not to touch the gold connections, as they can be easily damaged.

Parity error messages also refer to Ram. Modern Ram chips are either parity (ECC) or non parity (non-ECC). It is best not to mix the two types, as this can be a cause of trouble.

EMM386 error messages refer to memory problems but may not be connected to bad Ram. This may be due to free memory problems often linked to old Dos-based programmes.

3 BIOS settings

Every motherboard is supplied with a range of chipset settings that are decided in the factory. A common way to access these settings is to press the F2 or delete button during the first few seconds of a boot-up.

Once inside the BIOS, great care should be taken. It is a good idea to write down on a piece of paper all the settings that appear on the screen. That way, if you change something and the computer becomes more unstable, you will know what settings to revert to.

A common BIOS error concerns the CAS latency. This refers to the Ram. Older EDO (extended data out) Ram has a CAS latency of 3. Newer SDRam has a CAS latency of 2. Setting the wrong figure can cause the Ram to lock up and freeze the computer's display.

Mcft Windows is better at allocating IRQ numbers than any BIOS. If possible set the IRQ numbers to Auto in the BIOS. This will allow Windows to allocate the IRQ numbers (make sure the BIOS setting for Plug and Play OS is switched to 'yes' to allow Windows to do this.).

4 Hard disk drives

After a few weeks, the information on a hard disk drive starts to become piecemeal or fragmented. It is a good idea to defragment the hard disk every week or so, to prevent the disk from causing a screen freeze. Go to

* Start-Programs-Accessories-System Tools-Disk Defragmenter

This will start the procedure. You will be unable to write data to the hard drive (to save it) while the disk is defragmenting, so it is a good idea to schedule the procedure for a period of inactivity using the Task Scheduler.

The Task Scheduler should be one of the small icons on the bottom right of the Windows opening page (the desktop).

Some lockups and screen freezes caused by hard disk problems can be solved by reducing the read-ahead optimisation. This can be adjusted by going to

* Start-Settings-Control Panel-System Icon-Performance-File System-Hard Disk.

Hard disks will slow down and crash if they are too full. Do some housekeeping on your hard drive every few months and free some space on it. Open the Windows folder on the C drive and find the Temporary Internet Files folder. Deleting the contents (not the folder) can free a lot of space.

Empty the Recycle Bin every week to free more space. Hard disk drives should be scanned every week for errors or bad sectors. Go to

* Start-Programs-Accessories-System Tools-ScanDisk

Otherwise assign the Task Scheduler to perform this operation at night when the computer is not in use.

5 Fatal OE exceptions and VXD errors

Fatal OE exception errors and VXD errors are often caused by video card problems.

These can often be resolved easily by reducing the resolution of the video display. Go to

* Start-Settings-Control Panel-Display-Settings

Here you should slide the screen area bar to the left. Take a look at the colour settings on the left of that window. For most desktops, high colour 16-bit depth is adequate.

If the screen freezes or you experience system lockups it might be due to the video card. Make sure it does not have a hardware conflict. Go to

* Start-Settings-Control Panel-System-Device Manager

Here, select the + beside Display Adapter. A line of text describing your video card should appear. Select it (make it blue) and press properties. Then select Resources and select each line in the window. Look for a message that says No Conflicts.

If you have video card hardware conflict, you will see it here. Be careful at this point and make a note of everything you do in case you make things worse.

The way to resolve a hardware conflict is to uncheck the Use Automatic Settings box and hit the Change Settings button. You are searching for a setting that will display a No Conflicts message.

Another useful way to resolve video problems is to go to

* Start-Settings-Control Panel-System-Performance-Graphics

Here you should move the Hardware Acceleration slider to the left. As ever, the most common cause of problems relating to graphics cards is old or faulty drivers (a driver is a small piece of software used by a computer to communicate with a device).

Look up your video card's manufacturer on the internet and search for the most recent drivers for it.

6 Viruses

Often the first sign of a virus infection is instability. Some viruses erase the boot sector of a hard drive, making it impossible to start. This is why it is a good idea to create a Windows start-up disk. Go to

* Start-Settings-Control Panel-Add/Remove Programs

Here, look for the Start Up Disk tab. Virus protection requires constant vigilance.

A virus scanner requires a list of virus signatures in order to be able to identify viruses. These signatures are stored in a DAT file. DAT files should be updated weekly from the website of your antivirus software manufacturer.

An excellent antivirus programme is McAfee VirusScan by Network Associates (). Another is Norton AntiVirus 2000, made by Symantec ().

7 Printers

The action of sending a document to print creates a bigger file, often called a postscript file.

Printers have only a small amount of memory, called a buffer. This can be easily overloaded. Printing a document also uses a considerable amount of CPU power. This will also slow down the computer's performance.

If the printer is trying to print unusual characters, these might not be recognised, and can crash the computer. Sometimes printers will not recover from a crash because of confusion in the buffer. A good way to clear the buffer is to unplug the printer for ten seconds. Booting up from a powerless state, also called a cold boot, will restore the printer's default settings and you may be able to carry on.

8 Software

A common cause of computer crash is faulty or badly-installed software. Often the problem can be cured by uninstalling the software and then reinstalling it. Use Norton Uninstall or Uninstall Shield to remove an application from your system properly. This will also remove references to the programme in the System Registry and leaves the way clear for a completely fresh copy.

The System Registry can be corrupted by old references to obsolete software that you thought was uninstalled. Use Reg Cleaner by Jouni Vuorio to clean up the System Registry and remove obsolete entries. It works on Windows 95, Windows 98, Windows 98 SE (Second Edition), Windows Millennium Edition (ME), NT4 and Windows 2000.

Read the instructions and use it carefully so you don't do permanent damage to the Registry. If the Registry is damaged you will have to reinstall your operating system. Reg Cleaner can be obtained from

Often a Windows problem can be resolved by entering Safe Mode. This can be done during start-up. When you see the message "Starting Windows" press F4. This should take you into Safe Mode.

Safe Mode loads a minimum of drivers. It allows you to find and fix problems that prevent Windows from loading properly.

Sometimes installing Windows is difficult because of unsuitable BIOS settings. If you keep getting SUWIN error messages (Windows setup) during the Windows installation, then try entering the BIOS and disabling the CPU internal cache. Try to disable the Level 2 (L2) cache if that doesn't work.

Remember to restore all the BIOS settings back to their former settings following installation.

9 Overheating

Central processing units (CPUs) are usually equipped with fans to keep them cool. If the fan fails or if the CPU gets old it may start to overheat and generate a particular kind of error called a kernel error. This is a common problem in chips that have been overclocked to operate at higher speeds than they are supposed to.

One remedy is to get a bigger better fan and install it on top of the CPU. Specialist cooling fans/heatsinks are available from or

CPU problems can often be fixed by disabling the CPU internal cache in the BIOS. This will make the machine run more slowly, but it should also be more stable.

10 Power supply problems

With all the new construction going on around the country the steady supply of electricity has become disrupted. A power surge or spike can crash a computer as easily as a power cut.

If this has become a nuisance for you then consider buying a uninterrupted power supply (UPS). This will give you a clean power supply when there is electricity, and it will give you a few minutes to perform a controlled shutdown in case of a power cut.

It is a good investment if your data are critical, because a power cut will cause any unsaved data to be lost.

Modificat de antoniobanderas (acum 14 ani)


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pus acum 14 ani
   
alabala_portocala
MEMBRU VIP

Din: Livada de Portocali
Inregistrat: acum 16 ani
M-am uitat prin dump-ul pus de tine...si cele doua erori intalnite la tine,  ma trimit pe net, spre cazuri asemanatoare cu instalari de  drivere vechi...
Esti la zi cu driverele?


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pus acum 14 ani
   
PaRaD0X
MEMBRU DE BAZA

Inregistrat: acum 14 ani
Te referi la driverele SATA ?    , pt ca altfel daca omul isi formateaza hardul ar trebuii niste drivere noi 

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pus acum 14 ani
   
alabala_portocala
MEMBRU VIP

Din: Livada de Portocali
Inregistrat: acum 16 ani
nu, ma refer la cele video, chipset, o p si celelalte...sa fie la zi cu toate
Am uitat sa-i zic de vesnica procedura de testare a memoriikor...


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pus acum 14 ani
   
PaRaD0X
MEMBRU DE BAZA

Inregistrat: acum 14 ani
:P , poy alea trebuie sa le reinstalezi odata cu fiecare sistem de operare 

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pus acum 14 ani
   
mihaibgs
Membru Senior

Inregistrat: acum 18 ani
drivere-le sunt luata de , memoria ram am verificat-o cu memtest 86 si nu da eroare, si eu cred ca sunt devina driverele dar nu imi pot da seama de la care driver, memtest l-am lasat vreo 3 ore si nu a dat eroare trebuia lasat mai mult?

later edit: o sa instalez xp si o sa dau dupa fiecare driver instalat restart poate asa imi dau seama de la ce driver primesc bluescreen-ul

Modificat de mihaibgs (acum 14 ani)


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pus acum 14 ani
   
alabala_portocala
MEMBRU VIP

Din: Livada de Portocali
Inregistrat: acum 16 ani
Mihai, incearca cd-ul original de drivere..Daca il mai  ai.
Sau mai  incearca
Pe mine m-a scos de vreo 3 ori "din foame"   


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pus acum 14 ani
   
mihaibgs
Membru Senior

Inregistrat: acum 18 ani
initial pe laptop a fost instalat vista si am facut un recovery dvd(cand faceam boot de pe dvd el instala vista&driverele&antivirus), pt ca nu imi placea vista am instalat xp si am descarcat driverele de xp de pe site-ul la toshiba, ieri am instalat xp si dupa ce am instalat driverele au inceput bluescr. Acum de 30 min am gasit recovery dvd ce l-am facut cand am cumparat laptop-ul. Primul pas ce il face dvd recovery formateaza hdd dupa care isi copiaza imagina pe hdd si incepe instalarea. A reusit sa instaleze vista dupa a 3 incercare...la primele 2 ii dadea bluescr cand incepea sa instaleze. Ieri am reusit sa instalez xp fara bluescr dar dupa ce am pus driverele au inceput pb..totusi banuiesc si hdd dar nu am cu ce sa ii fac un test mai serios..

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pus acum 14 ani
   
ditto___
MEMBRU VIP

Inregistrat: acum 18 ani
Inseamna ca sunt driverele. Lasa sistemul asa si scoate driverele apoi ia-o de la inceput si instaleaza. Vezi dupa ce driver apare . Si incearca sa scoti si sa schimbi pana cand vezi ca nu mai face. Tine-l vreo patru zile asa si cand esti sigur ca e ok atunci faci o instalare fresh si dupa drivere pui programe etc.

pus acum 14 ani
   
PaRaD0X
MEMBRU DE BAZA

Inregistrat: acum 14 ani
da chiar asa , eu am crezut ca ai reinstalat sistemul de operare , Reinstaleazal pe curat si nu o sa ai probleme , baga un xp SP 3 sori un Vista SP1 , sau un Windows 7 Ultimate ( daca nu ai 4 GB RAM , iti recomand variantele x32 ) 

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pus acum 14 ani
   
mihaibgs
Membru Senior

Inregistrat: acum 18 ani
am instalat recovery dvd si dupa 30 min am primit bluescreen ceva cu ”memory managent” si dupa ce a pornit vista:
 
Problem signature:
  Problem Event Name:    BlueScreen
  OS Version:    6.0.6001.2.1.0.768.3
  Locale ID:    1048

Additional information about the problem:
  BCCode:    1a
  BCP1:    00005100
  BCP2:    C07E7B20
  BCP3:    00000006
  BCP4:    133EC863
  OS Version:    6_0_6001
  Service Pack:    1_0
  Product:    768_1

-nu cred ca sunt devina driverele acum pt ca au fost instalate de pe recovery dvd automat si nu am mai instalat nimic dupa..ori sunt rami ori e hdd, mai fac niste teste la rami in seara asta 


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pus acum 14 ani
   
alabala_portocala
MEMBRU VIP

Din: Livada de Portocali
Inregistrat: acum 16 ani
mda...Fa cu MemTest86, de pe hiren boot cd. Si lasa-l toata noaptea pe testare...Mai citisem pe un forum, ca sa fii sigur ca memoriile sunt ok, trebuie sa-l lasi minim 8 ore. Eu nu-s de acord cu 8 ceasuri, dar fiind ora de culcare, il poti  lasa asa.
Daca toate testele ies OK, tare mi-e sa nu ai ceva probleme hardware cu video... :|


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pus acum 14 ani
   
mihaibgs
Membru Senior

Inregistrat: acum 18 ani
surpriza..am testat rami cu memtest86 si pe la minutul 3 din test am 1 eroare..pe la minutul 7 laptopul se restarteaza din senin in timpul testului. Foarte ciudat este ca am facut testul si ieri si astazi de vreo 3 ori la rami cu memtest si am lasat testul 2 ore si nu am avut nici o eroare si acum din primele 3 min eroare  ..


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pus acum 14 ani
   
calincalin
Moderator

Din: Cluj-Napoca
Inregistrat: acum 17 ani
mihaibgs, cel mai concludent test, e schimbarea memoriei  cu una buna imprumutata de la un prieten sau cu una noua. Daca ai doua, cu atat mai bine, folosirea pe rand a uneia singure din cele doua, asa vezi care iti da eroare. O astfel de problema am avut si eu pe un calc cu ani in urma, testele erau ok si din canad in cand imi dadeau eroare. M-a chinuit mult pana i-am dat de capat . De atunci am in dotare cate o memorie din fiecare tip, atat pentru desktop-uri cat si pentru laptop-uri.
  Mai poate fi o problema si din contacte imperfecte. Ai putea sa desfaci frumos compartimentul memoriilor(de obicei e vorba doar de un surub) si sa le scoti din soclu sa le cureti contactele sufland totodata soclul si apoi sa le pui la loc. Daca sunt doua , cum am spus cate una pe rand. Daca nici acesta metoda nu da rezultate ce mai poti tu schimba e HDD-ul.Dar aceste piese nu ti le pune la dispozitie nimeni(Nu e ca in cazul unui desktop in care prietenii se pot dispensa sau te lasa sa incerci  componente pe calc-ul lor). Sfatul meu e sa mergi la un service specializat din localitetea ta care are faima buna, si sa-i lasi pe ei sa-si faca treaba.


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"Cunoaşteţi adevărul, şi adevărul vă va face liberi." (Ioan 8.32)

pus acum 14 ani
   
mihaibgs
Membru Senior

Inregistrat: acum 18 ani
dupa eroarea de aseara am mai incercat sa mai rulez odata memtest si l-am lasat peste noapte 8 ore si ceva si nu am nici o eroare...am o singura memorie de 1 giga o sa incerc sa ii curat si contactele..nu inteleg memtest odata imi da eroare in primele minute, dupa care isi da restart rulez acelasi test 8 ore nu isi da nici restart si nu are nici eroare..o sa incerc sa imi fac rost de o memorie ram de la cineva


si inca ceva am o aplicatie toshiba pc diagnostic tool care se instaleaza de pe recovery dvd am facut si testul ala si toate componentele au trecut testu
l

Modificat de mihaibgs (acum 14 ani)


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pus acum 14 ani
   
PaRaD0X
MEMBRU DE BAZA

Inregistrat: acum 14 ani
Crek mi-am dat seama , auzi , daca rulezi pe XP ( neaparat ) sau alt sistem de operare ( optional dar nerecomandat , mai bine doar incerci )  intra in BIOS si vezi ca ai o optiune ce tip sa fie HDD , seteaza-l pe IDE , sau daca e pe IDE  si ai altceva decat XP , dal pe AHCI ... Eu am avut o problema asemanatoare dar nu puteam instala XP-ul 

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pus acum 14 ani
   
mihaibgs
Membru Senior

Inregistrat: acum 18 ani
ramii erau devina am facut rost de la un prieten, ms pt ajutor la toata lumea, rog un moderator sa inchida topicul

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